Responsible Gaming Statement

Persons under the age of 21 and Muslim are not allowed to place a bet or claim prize at Pan Malaysian Pools Sdn Bhd outlets or through dmcGO. We may request for proof of age before processing your bet or prize claim. Please exit this website immediately if you are under 21. 

At Pan Malaysian Pools Sdn Bhd, we believe that responsible gaming and corporate social responsibility are of utmost importance to our company. We strive to create a safe and enjoyable environment for our customers to play responsibly, while also giving back to the community through our corporate social responsibility initiatives. We strongly emphasize responsible gaming and corporate social responsibility to our operations and we are committed to upholding these principles in all aspects of our business.

Tips for Play Smart

Set a Budget : Before you start playing, decide on a budget and stick to it. Avoid chasing your losses by betting more than you can afford to lose.

Take breaks : It's important to take regular breaks to avoid making impulsive decisions.

Use reputable gaming platforms : Make sure you are using a trusted and licensed gaming platform

Know when to stop : Set a win and loss limit for each session, and stick to it. If you've hit your loss limit, it's time to stop playing.

Find out about your gaming habit and taking the following self assessment quiz:

Certificate of Accreditation in Level 2 of the WLA Responsible Gaming Framework

We are delighted to announce that Da Ma Cai, operated by Pan Malaysian Pools Sdn Bhd, has taken a significant step towards promoting responsible gaming. Certified at Level 2 for Responsible Gaming Framework from the World Lottery Association (WLA), we are committed to making responsible gaming an integral part of our daily operations.

At Da Ma Cai, we recognise the importance of responsible gaming for all our stakeholders including employees, customers, agents, and the community. Therefore, research initiatives are in place to better understand responsible gaming and its impact on individuals, families, and communities.

We aim to make a positive difference and foster a safe and responsible gaming environment with various measures:

• Training programs for our employees, agents and relevant partners are provided to enhance their understanding of responsible gaming practices and recognise signs of problem gambling.
• Responsible gaming messages are being incorporated across our platforms such as our website, and mobile application as well as promotional collateral within Da Ma Cai outlets. It serves as reminder to our customers to play responsibly within their limits.
• We have strict policies in place to prevent underage gambling.
• We actively collaborate with industry peers and organisations dedicated to responsible gaming to exchange knowledge and share best practices.

Da Ma Cai strives to strengthen Responsible Gaming awareness with continuous improvement in delivering impactful initiatives for years to come.