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Human Resource Approach & Strategy

As Pan Malaysian Pools Sdn Bhd (PMP) continues to evolve and expand, Human Resource focuses on developing a workforce of highly talented individuals to achieve Company’s business objectives in today’s challenging and competitive market. We are committed to make PMP a great place to work by creating an engaging environment that rewards success and encourages employees to take control of their personal development.

As we continue to grow our business, we seek exceptional people who enjoy challenges and who can contribute to the growth of the Company. To help us develop our business we are seeking highly talented people who are ambitious, in search of a meaningful and rewarding career as well as like working in high performing teams.

Besides creating a conducive work environment where everyone has the best chance to realise their fullest potential, we also believe in rewarding our deserving people. Our total remuneration and benefits packages are highly competitive to look after the needs and welfare of our employees, while our variable pay including bonuses and gratuity scheme are designed to truly drive performance.

Whether you are in gaming, client service, operations or business support role, the work can be both intense and challenging. In tandem with the Company’s growth, we have established our in-house learning and development plans to equip our employees with the relevant skill sets as they progress in their careers through various in-house training programmes, external seminars and conferences.

Job Opportunities

Job Disciplines

Interested candidates are invited to submit a detailed resume, copies of relevant academic certificates, salaries (current and expected), contact telephone numbers and a recent passport-sized photograph to:

Human Resources & Administration Department
Pan Malaysian Pools Sdn Bhd (171698-P)
16th Floor, Wisma Genting
Jalan Sultan Ismail
50250 Kuala Lumpur

Tel : +60 3 2182 2188

Fax : +60 3 2182 2199

Or

Email: [email protected]

                   

 

Job Opportunities

Embark on a rewarding career at Pan Malaysian Pools Sdn. Bhd. Tap into our experience and resources, and be a part of our exciting and dynamic team. If you think your talents and skills fit into our organisation’s goals and vision, we invite you to join us!

Senior Executive – Application Services

Kuala Lumpur

Responsibilities:

  • Support users for review of functional specifications to meet business requirements.
  • Perform gaps analysis between functional/technical specifications and business requirements.
  • Provide analytical and technical expertise in the implementation of software application.
  • Participate in User Acceptance Test (UAT) planning, ensure readiness of UAT environment and support UAT for any Test Incident Report (TIR) raised by users.
  • Review QA report and production deployment checklist.
  • Provide technical support on root cause analysis and resolution for production problems on software application.

Requirements:

  • Bachelor's Degree/Professional Degree in Computer Studies or equivalent.
  • Minimum 3 years' of working experience in application development and support, 2 years' in test management/QA, preferably in Linux Red Hat environment.
  • Strong analytical, programming and problem solving skills.
  • Ability to learn and understand business processes and functional specifications.
  • An innovative team player who is aggressive and dynamic, self-motivated, pro-active, mature and result-oriented.
  • Have a high sense of personal responsibility and ownership, hard-working and able to work under minimum supervision.
  • Good verbal and written communication skills.

APPLY NOW

Senior Executive – Sales

Based in Perak

Responsibilities:

  • Support the NFO sales outlets by formulating and implementing promotional activities to achieve sales targets.
  • Provide updates on marketing and sales performance, business environment, industry trends and keep abreast of competitors' business development.
  • Analyse and provide timely feedback on sales initiatives program with the aim to achieve better sales result.
  • Provide sales support to Sales Operators and Agents to achieve set targets.
  • To conduct training for Agents and Sales Operators to improve customer service.
  • Perform trade area study on potential site for business growth and improve sales on low performing Agents.
  • Assist in implementing community projects for the Company and Agents.

Requirements:

  • Degree in Marketing, Business Administration, Mass Communication, Commerce or its equivalent.
  • Minimum 6 years' of working experience in sales and marketing.
  • Must be conversant in English, Bahasa Malaysia and local Chinese dialects.
  • Pleasant personality with good communication, analytical and interpersonal skills.
  • Must be willing to travel and possess own car.

APPLY NOW

Senior Executive - Marketing 

Kuala Lumpur

Responsibilities:

  • Plan and implement recruitment programs and road shows to sign up new account holders.
  • Plan and implement marketing and promotional activities.
  • Develop marketing collaterals.
  • Manage online and offline advertising.
  • Conduct feasibility study to identify target markets.
  • Manage customer loyalty and activation programs.

Requirements:

  • Degree in Marketing, Business Administration or other related discipline.
  • Minimum 5 years’ relevant working experience in marketing, sales and/or  promotion.
  • Possess good interpersonal, communication and organisational skills.
  • Must be proficient in both written and spoken English and Bahasa Malaysia.
  • Able to converse in Mandarin and any other Chinese dialects.
  • Possess creative flair for advertising and promotional materials.
  • Proficient in Ms Office applications.
  • Able to work independently and be a good team player.

APPLY NOW

Executive – Procurement

Kuala Lumpur

Responsibilities:

  • Coordinates and works with all departments in procurement activities while ensuring compliance to Procurement Policies and Procedures.
  • Provides information, guidance and assistance to all end users in all aspects of procurement activities from sourcing to pre-qualification, selection of suppliers and tendering.
  • Reviews appropriate purchasing documents to ensure user specifications are clear, accurate and comprehensive as well as ensure procurement process is carried out consistently.
  • Maintains a comprehensive and up-to-date database of suppliers’ information including registration and evaluation so as to ensure readily available suppliers for present and future operational needs.
  • Monitors suppliers’ performance through regular surveys and feedback from end users and coordinates the inspection and evaluation of existing and new suppliers as per requirements.
  • Uses the SAP modules to process, administer and maintain procurement related tasks.
  • Handles complaints for goods/services received that are not in accordance to specifications and negotiate with suppliers/contractors for replacement/compensation.
  • Ensures timely and proper administration, filing and organisation of the whole range of procurement related documents and correspondences such as purchase requisitions, local and central purchase orders, contracts, quotations, tender documents, bids, specifications, letters, memos, SSM forms, etc.

Requirements:

  • Bachelor's Degree holder in any discipline.
  • Minimum 1 year of related working experience. Fresh graduate can be considered.
  • Excellent communication skills and proficient in oral and written English. Mandarin is an added advantage.
  • Good sense of responsibility, detail orientation, timeliness and good team collaboration.
  • Obtained good credits in English and Mathematics in SPM.
  • Flexible, resourceful and able to multi-task.
  • Proficient in MS Office application.

APPLY NOW

Transitional Leadership Placement Programme

We welcome exceptional individual to join Pan Malaysian Pools Sdn Bhd (PMP) as a Management Executive and step up to the opportunity to be part of PMP’s management team. The successful candidates will be rotated to core business operations of the Company.

The ideal candidate should meet the following attributes:

  • Degree holder in any discipline with minimum CGPA 3.0 or its equivalent.
  • Minimum 6 years’ of working experience in core business operations of any industry.
  • Able to work during weekends, travel and relocate to any of our regional offices in Kuala Lumpur, Melaka, Johor, Penang and Ipoh when required.
  • Possess highest standard of integrity and high drive for achievement.
  • Excellent verbal and written English communication.
  • Strong leadership and analytical skills.
  • Energetic and versatile.
  • Able to work independently and in a team.

APPLY NOW

Executive – Application Services

Kuala Lumpur

Responsibilities:

  • Support users for review of functional specifications to meet business requirements.
  • Perform gaps analysis between functional/technical specifications and business requirements.
  • Provide analytical and technical expertise in the implementation of software application.
  • Participate in User Acceptance Test (UAT) planning, ensure readiness of UAT environment and support UAT for any Test Incident Report (TIR) raised by users.
  • Review QA report and production deployment checklist.
  • Provide technical support on root cause analysis and resolution for production problems on software application.

Requirements:

  • Bachelor's Degree in Computer Science/Information Technology or its equivalent.
  • Minimum 1 year of working experience in application development and support, 1 year in test management/QA, preferably in Linux Red Hat environment.
  • Strong analytical, programming and problem solving skills.
  • Ability to learn and understand business processes and functional specifications.
  • An innovative team player who is aggressive and dynamic, self-motivated, pro-active, mature and result-oriented.
  • Have a high sense of personal responsibility and ownership, hard-working and able to work under minimum supervision.
  • Good verbal and written communication skills.

APPLY NOW

Executive/Senior Executive – Secretarial

Kuala Lumpur

Responsibilities:

Responsible in carrying out all aspects of company secretarial and administrative functions including but not limited to the following:

  • Manage and administer corporate secretarial practices and requirements in compliance with the Companies Act 2016 (“CA 2016”) and such other applicable laws, rules and regulations of the Companies Commission of Malaysia (“CCM”) and otherwise (collectively, “Governing Laws”);
  • Maintain and upkeep the statutory records in compliance with the Governing Laws along side with all other non-statutory records and documentation; 
  • Monitoring and keeping abreast with the developments of the Governing Laws as well as the Malaysian Institute of Chartered Secretaries and Administrators’ practices and guidelines, particularly those relevant to the operations and business of the companies and appraise the relevant personnel in timely manner; 
  • Assist in the preparation and arrangement for all meetings manage by Secretarial Division, including Board’s meetings, Members’ meetings etc; and
  • Assist with implementation and monitoring of policies and systems as well as documentation in respect of corporate secretarial functions, The Community Chest Group’s activities and other administrative duties.

Requirements:

  • Possess ICSA/ACIS qualification or any other qualification equivalent to ICSA. ICSA part time student with at least 7 years of hands-on working experience in corporate secretarial practices is encouraged to apply.
  • Minimum 3 years’ (for Executive) or 5 years’ (for Senior Executive) working experience in secretarial practices, whether in-house or otherwise. 
  • A dedicated team-player, diligent, meticulous, solution and detail oriented. 
  • Able to work independently with minimal supervision. 
  • Proficient in MS Office applications and the regulators’ e-services in particular, the e-services provided by CCM and Inland Revenue Board of Malaysia (in respect of stamping of documents) etc. 
  • Skilled in organising resources and establishing priorities. 
  • Good command of written and spoken English. Conversant in Chinese will be an added advantage. 
  • Good interpersonal skills and ability to interact with people of all levels. 
  • Well versed in the CA 2016, and other related regulations as abovementioned.

APPLY NOW

Business Support - dmcGO

Kuala Lumpur

Responsibilities:

  • Provide administrative support for customer account management including:
    • Processing of new customer registration;
    • Processing of customer account transactions;
    • Updating of customer information.
  • Prepare daily and other periodic reconciliation reports;
  • Prepare documentation of daily operation activities and issues; and
  • Perform other functions on ad-hoc basis as and when required.

Requirements:

  • Minimum SPM/Certificate/Diploma in Business Management or equivalent.
  • Minimum 1 year working experience in administration or customer service.
  • Must be conversant in English and Bahasa Malaysia. Able to converse in Mandarin or Cantonese is an added advantage.
  • Possess computer knowledge in Microsoft Office.

APPLY NOW

Sales Operator

(Full-Time or Part-Time)

Based in Company Sales Outlet (Kuala Lumpur, Selangor, Johor and Penang)

Responsibilities:

  • Responsible to carry out day-to-day operations duties:
  • Operate sales terminal; and 
  • Perform prize payout to the winners.
  • Provide good customer service.

Requirements:

  • Age between 21 – 50.
  • Minimum PMR qualification.
  • Able to work on weekends and public holidays.
  • On the job training is provided.

APPLY NOW

Security Support cum Driver (Pengawal Keselamatan)

Kuala Lumpur

Tanggungjawab:

  • Mengawal keselamatan kakitangan dan premis syarikat.
  • Membuat rondaan, menguruskan kes-kes kecemasan dan melaporkan kepada penyelia.
  • Sedia membantu pelawat-pelawat dan kakitangan syarikat.
  • Sentiasa berwaspada semasa bertugas terutamanya memerhati keselamatan di sekitar kawasan premis syarikat.
  • Memandu van syarikat.
  • Melaksanakan tugasan lain seperti yang diarahkan dari masa ke masa.

Kelayakan:

  • Umur 25-40 tahun.
  • Berkelulusan minima SPM.
  • Minima 3 tahun pengalaman bekerja dalam bidang yang sama.
  • Wajib memiliki Lesen Memandu dan GDL (Lesen Memandu Van).
  • Boleh bekerja syif.
  • Boleh bekerja outstation.
  • Komited, disiplin dan boleh bekerja dalam pasukan.

APPLY NOW

Business Support - Johor Office

(Based in Johor)

Responsibilities:

Provide administrative support to ensure smooth running of the business operations which include the following:
  • Prepare Sales Performance Report on a weekly/monthly basis and compute the Sales Budget. 
  • Coordinate all the documentation pertaining to Agency Management matters.
  • Assist in corporate community donations and office administrative duties.
Requirements:
  • Minimum SPM/Certificate/Diploma in Business Administration or equivalent.
  • Minimum 2 years' of relevant working experience.
  • Well verse with Microsoft Word, Excel and Powerpoint.
  • Good communication and interpersonal skills.
  • Well organised, meticulous, resourceful and able to work independently with minimum supervision.

 APPLY NOW

Customer Consultant

Kuala Lumpur

Responsibilities:

  • To support inbound and outbound calls at the Call Centre which include the following:
    • attend to inbound betting calls and place bets accurately;
    • perform outbound calls to customers to promote Company’s products and services;
    • provide customer support on enquiries regarding products and services.
  • To provide excellent customer service in terms of educating and guiding customers on the usage of mobile application.
  • To perform Call Centre administrative works.

 
Requirements:

  • Fresh graduates of any disciplines.
  • No experience required. Training will be provided.
  • Must be able to converse in English and at least one Chinese dialect (Mandarin or Cantonese).
  • Customer oriented with good listening, communication and interpersonal skills.
  • Proficient on Ms Office applications; i.e. Word and Excel.
  • Must be able to work on weekends and public holidays.

APPLY NOW

Part-Time Call Centre Operator

Kuala Lumpur

Responsibilities:

  • Provide good customer service.
  • To handle inbound and outbound calls in a call centre environment.


Requirements:

  • Minimum SPM qualification.
  • Cheerful, pleasant and possess good listening skills.
  • Working experience is not required. Those with working experience in a call centre environment will have an added advantage.
  • Conversant in English, Mandarin or Cantonese.
  • Possess basic computer knowledge.
  • Able to work on weekends.

APPLY NOW

Job Disciplines

We offer a wide range of career opportunities for the talented, enthusiastic and forward thinking individuals in different functional areas.

To give you an overview of the various type of work available at Pan Malaysian Pools Sdn Bhd, a sampling of the job disciplines are listed below.

Oversees and manages the core gaming business operation which will involve primarily:

  • The management of agency retail outlet which include optimum sales productivity, outlet customer services, compliance with regulatory and operations.
  • Planning and implementation of sales and marketing strategy and product development to achieve NFO growth objectives.
  • Responsible for new product development and game variation as well as to manage the business risk to the Company, customers and interest of stakeholders.

Key Activities:

  • Manage the outlet agency relationship in ensuring agent compliance with Company’s initiatives, procedures and policies e.g. retail sales, settlement process, prize payout services and outlet compliance;
  • Plan & implement sales and marketing plan to ensure effective control to achieve sales and marketing objective consistent with Company’s branding and image;
  • Manage and monitor the gaming systems standard operating procedures to ensure that all draws are conducted to the highest standards of integrity and security; and
  • Identify, assess and advise on any potential risks to the Numbers Forecast Business.

Oversees all legal and secretarial related matters of the Company.

 

Key Activities:

  • To provide legal and secretarial support services to the business and operation functions of the Company;
  • To advise, review and draft legal and secretarial related documentations; and
  • To manage and represent the Company in these areas.

Oversees the development, deployment, operations and maintain a vast and complex network of terminals, desktop workstations, digital office equipment and networking equipment, operating systems and servers.

The key systems include the core gaming system and the gaming network, financial business systems, data warehouses, e-mail, web sites and portals.

 IT department comprises of the following teams:

  1. IT Operations
  2. Application Services (Gaming & Non-Gaming)
  3. Infrastructure Services
  4. Network Services

Key Activities:

  • Strategise and plan for  future technology directions and manage the IT architecture;
  • Manage the company’s hardware, software and communications;
  • Provide advisory and guidance  from technology selection to deployment, troubleshooting as well as disposal;
  • Maintain information security, uptime and availability; and
  • Effective project planning and management of all technology related projects, ensuring that it delivers business value.

Oversees the whole spectrum of Human Resources, Administration and Procurement functions.

 

Key Activities:

  • Compensation and benefits administration, workforce planning, employee and industrial relations;
  • Training,  performance management systems, management development and succession strategies;
  • Provide a diverse range of administrative services such as upkeep and maintenance of office floors and equipment, record management services  as well as maintain the Company’s fleet of vehicles; and
  • Ensure compliance with the Company’s established purchasing and contracting policies and procedures.

Responsible for the internal auditing of the Company’s operations with the objective to provide independent, objective assurance and consulting activity to improve operations and to assist in accomplishing the Company’s objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control and governance processes.

 

Key Activities:

  • Review the process on safeguarding of assets and verification of existence of assets;
  • Ensure compliance with policies and procedures and statutory requirements;
  • Ensure adequacy, integrity, security, reliability of Information Systems; and
  • Ensure Corporate Governance practices.

Establish Standard Operating Procedures and control of core business activities of the Company.

 

Key Activities:  

  • Develop and formulate limits of authority framework, policies and procedural guidelines for business requirements; and
  • Review and update of  limits of authority manual, policies and procedural guidelines.

 

Undertakes the financial and management reporting functions of the Company and its related corporations.

 

Key Activities:

  • Maintain complete and accurate accounting records that complies with Malaysian Financial Reporting Standards, Companies Act and Income Tax Act;
  • Provide operational support to the various business units in the area of Accounts Receivables, Accounts Payables and Fixed Assets; and
  • Produce financial information and reports as per statutory and management requirements.

Responsible for managing effective marketing strategies, corporate communications and public relations functions and support.

 

Key Activities:

  • Build and enhance the Company's reputation through effective branding strategies and corporate communications;
  • Develop and manage marketing objectives, strategies and its performance; and
  • Manage and implement Corporate Social Responsibility programmes in the areas of education and social welfare including corporate donation, sponsorship and charity programmes.

Manage the cash portfolio and liquidity position of the Company by identifying surplus funds for investment and ensuring funds availability to meet payment obligations.

 

Key Activities:

  • To deal with money markets and foreign exchange; and
  • To optimise working capital and cash flow.

Operates and manages the telephone betting channel for Da Ma Cai which comprises of the dmcGO mobile betting app and call centre betting.

Key Activities:

  • Grow the telephone betting business by recruiting customers to increase the dmcGO account base;
  • Plan and execute business strategies and marketing plans to increase the telephone betting sales;
  • Operate and manage the dmcGO call centre which provides both betting and customer service facilities;
  • Provide customer service and support via the dmcGO Call Centre, website and online customer portal;
  • Manage both online and physical topping up channels as well as withdrawal channels for dmcGO customers; and
  • Continuously develop new features and services for the dmcGO iOS and Android apps to enhance customers’ mobile betting experience.
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