Frequently Asked Questions

How to download and install the dmcGO app?

To download and dmcGO app, please click the following:

iOS: https://www.dmcgo.com.my/download/ios

Android: https://www.dmcgo.com.my/download/android

Currently, dmcGO app is not available on Play Store. Android user must download the apk file from dmcGO website.  

To install the dmcGO Android app, please ensure that you enable/allow installation of apps from 'Unknown Sources' or non-market apps under Settings > Security > Device Administration > Check Unknown Sources. These settings may vary for different phone models. Please check your device manufacturer's settings.

Should you encounter the following prompt during installation, “Google Play Protect – Unsafe app blocked : This app was built for an older version of Android and doesn’t include the latest privacy protection...”, simply click OK to proceed with installation.

For further assistance, please contact dmcGO Helpdesk at 03-2333 2000 or email [email protected].

Why can't I log into dmcGO with my Da Ma Cai account?

Registration as a member of Da Ma Cai website is different from the registration for dmcGO account.

Register as member of Da Ma Cai website allows you to receive draw results and newsletters only.

To register for a dmcGO account, you may visit any Da Ma Cai outlet and complete the application using the official dmcGO application form. Please bring along your valid Identity Card/document and make an initial deposit of Ringgit Malaysia Twenty (RM20) or an amount as may be revised by PMP from time to time.

For a more convenient registration process, simply download the dmcGO app via www.dmcGO.com.my. Tap on "Sign Up" via dmcGO app and follow the guided steps to complete your registration.

Applicants must be non-Muslim and at least 21 years of age to register for a dmcGO account.

For more information, please contact us at 03-2333 2000, visit the dmcGO website, or email us at [email protected].

My top-up to dmcGO was not reflected on my account / My dmcGO account was blocked.

Due to connectivity and/or third party payment channel issue, your dmcGO top up might be delayed. Affected top up will usually be completed within an hour.

To follow up on delayed top up or any dmcGO account related issue, please call dmcGO Helpdesk 03-23332000 during this hour for timely assistance:

Why my winning is not reflected in my dmcGO account?

How long will my dmcGO withdrawal take to reflect in my bank account?

All withdrawals will take 1-3 working days to be reflected in your registered bank account.

Can I apply to become a Da Ma Cai Agent?

Since 1989 the Malaysian authorities have stopped issuing any new agency licenses. Hence, we do not accept and process any new applications.